Bank of America Outage Leaves Customers Staring at Zero Balances

Bank of America experienced a digital hiccup Wednesday afternoon that had some customers facing an unsettling sight—zero balances in their accounts. The outage, first detected around 12:47 p.m., sparked a wave of confusion as users flocked to Downdetector to report the issue.

For a brief period, online and mobile banking services showed accounts wiped clean, causing a stir among BofA’s 69 million U.S. customers. Fortunately, some users discovered that calling the bank’s automated phone system provided the correct balances, indicating that this was a display issue rather than a financial one.

As the nation’s second-largest bank, trailing only JPMorgan, Bank of America’s technical glitch quickly grabbed attention. While the problem was eventually resolved, it served as a stark reminder of how reliant we’ve become on digital banking—and how a single outage can shake that trust.